Longevity and Expertise Across the Board
Since 1997, we have been successfully providing customer relationship solutions to a broad array of clients across the nation. We have forged solid relationships with clients in virtually every sector, including major national retail and financial service companies, service-oriented national government departments and service agencies.
For Customer Relationships that Will Stand the Test of Time
We monitor, examine, and verify the customer’s experience with you first hand, and on the front lines. From consultation to strategic plans rich in creativity and flexibility, right through to execution, we’re there. Plus we haven’t stood still. Markets, customers, expectations are constantly changing and we’ve moved with them – consistently evolving our own organization to provide actionable, accurate, and trusted client relationship solutions that net into two words: loyalty and patronage.
So the Bar’s Been Raised, and Along With It, the Banner
Formerly CRG Mystery Shopping, now you’ll recognize us independently under the We Check banner – a name that definitively reflects exactly what we do, a slogan Now You Know that delineates our promise, and a supporting tagline that wraps the solution in a clear qualifying package that we can all understand: Mystery Shopped. Mystery Solved.
With leading-edge technology, our dedicated team provides services to a diverse group of sectors: retail, restaurants, call centres, automotive, financial and government, to name a few. We provide web-based solutions to your mystery shopping needs via an on-line secure site. That means you can receive your results dynamically in real time and begin the action plan even before the last mystery shopping intervention is completed!
Our network of tens of thousands of experienced mystery shoppers spans all of Canada.We also provide global coverage through our international affiliations.In addition, our Mystery Shopping services are complemented by our Customer Satisfaction and Employee Engagement teams who offer a full range of intelligent, strategic solutions for your continuous improvement needs.
We Check is the official provider of choice of mystery shopping services for the Retail Council of Canada , and a contributor to the National Retail Certification Program. We are also a member in good standing with the Mystery Shopping Providers Association of North America.