What We Check Does

We Check helps identify, respond and manage ever-changing customer needs.

experience

Customer Experience Measurement

Unlock the mystery behind your customer service delivery and customer service expectations.

satisfaction

Customer Satisfaction Measurement

Customer satisfaction measurement helps you set the standards for your company’s service expectations.

gra-new

Continuous Improvement Plans

Continuous monitoring of performance keeps goals on target and helps raise revenue.

coach

Employee Engagement Strategies and Coaching

Coaching your staff to ambassadors of your business is the key to happy employees and happy customers.

View our Services

Why We Check is Different

Our services, just to name a few include:

needs-new

Needs Assessment

We Check conducts a thorough investigation into your company’s requirements and customizes the right program for your company to collect valuable and actionable data.

sales

Sales and Service

We Check if your service delivery is in alignment with your company’s standards and expectations.

baseline

Baseline Studies and Regular Mystery Shopping Programs

We Check the temperature of your current service levels so that you can set the bar of excellence. Regularly scheduled mystery shops provide indicators of performance to help you chart improvement.

audio

Audio Recorded Shops

We Check provides call monitoring services with audio recordings for training purposes.

nationally

Nationally and Globally

We Check has a network of tens of thousands of experienced mystery shoppers spans all of Canada and our international affiliations ensure global coverage.

audits

Compliance Audits

We Check to see if you check for ID, and We Check for other compliance items, such as service in both official languages.

Learn our Approach

Mystery Shopped. Mystery Solved.